Is Instalpunt trustworthy?
Instalpunt is the shop of Hanvos Elektra Techniek B.V. in Alblasserdam (Chamber of Commerce 58056947), a WebwinkelKeur member scoring 8.8 out of 10 from 43 reviews. You pay via Mollie with Klarna, credit card, Apple Pay or Google Pay, and as an EU customer you have fourteen days to withdraw and a two-year legal guarantee.
- 8.8 / 10WebwinkelKeur
- 43reviews
- 2002HanVos since
- 14 dayswithdrawal
An unknown shop in another country — you want to know who you are dealing with before you pay. Rightly so. Here is everything you can check, with the source.
Trust mark and reviews
WebwinkelKeur
The Dutch trust mark for online shops. Only customers who actually ordered can leave a review. See all reviews →
Secure payment via Mollie
Mollie is a Dutch payment provider supervised by the Dutch central bank. We never see your bank details.
Withdrawal and warranty
Fourteen days to withdraw and a two-year legal guarantee of conformity, as EU consumer law provides. To the returns page →
Who you are dealing with
- Seller
- Hanvos Elektra Techniek B.V., trading as Instalpunt.nl
- Address
- Nieuwland Parc 309A, 2952 DD Alblasserdam, the Netherlands
- Company register
- Dutch Chamber of Commerce (KvK) no. 58056947
- VAT number
- NL852853853B01
- IBAN
- NL02 RABO 0301 5922 25
- Phone
- +31 85 303 7272 (Mon–Fri 08:00–17:00 CET)
- info@instalpunt.nl
Instalpunt is part of the HanVos group, an installation company that has fitted and serviced boilers, heat pumps and electrical systems in the Netherlands since 2002. The parts we sell are the ones our own engineers fit.
What we do not do abroad
Honesty works both ways. We do not come to install, we do not register anything with your grid operator, and we have no local phone number: you call the Netherlands and receive an invoice from a Dutch company with the VAT rate of your country. If you would rather have a local supplier with an installer at the door, we understand.
Frequently asked questions
Is Instalpunt a real company?
Yes. The shop is run by Hanvos Elektra Techniek B.V., registered with the Dutch Chamber of Commerce under number 58056947, EU VAT number NL852853853B01. The company is based in Alblasserdam near Rotterdam, where the warehouse is too. You can visit, and you can call: +31 85 303 7272. All statutory details are in the legal notice.
What is WebwinkelKeur?
The Dutch trust mark for online shops, comparable to Trusted Shops. Instalpunt is a member and scores 8.8 out of 10 from 43 reviews by customers who actually ordered. You can read every review on the public profile.
What happens if something goes wrong?
E-mail us; we reply within one working day, in English. If a parcel arrives damaged or a part is defective we send a replacement or refund. As an EU consumer you have fourteen days to withdraw and a two-year legal guarantee of conformity. For an unresolved cross-border dispute, the European Consumer Centres Network assists free of charge.
Is payment secure?
All payments run through Mollie, a Dutch payment provider licensed by the Dutch central bank. We never see your card or bank details. You pay with Klarna, credit card, Apple Pay or Google Pay.
Why is the shop itself in Dutch?
Because the 36,000-item catalogue is maintained in the Netherlands. Part numbers, prices and appliance series do not depend on language; from this site the shop opens translated into English, and by e-mail we help you in English.