ATAG fault code 928
Fault code 928 on an ATAG heat pump (including ENERGION IDM and ENERGION IDM 2Z) means: Configuration error of energy supply blocking. Reset the appliance once. If the code comes back, a part is usually faulty. You can check the water pressure and settings yourself; leave work on gas-carrying parts to a certified gas engineer.
After a safety alert (gas, flue gas, combustion), reset no more than once and call in a certified gas engineer. If you smell gas, call your national gas emergency number or 112 immediately.
Cause
Fault code 928 on an ATAG heat pump indicates: Configuration error of energy supply blocking.
Applies to
ATAG ENERGION IDM, ENERGION IDM 2Z, ENERGION IDM F, ENERGION IDM F 2Z, ENERGION IDM L, ENERGION IDM L F, ENERGION IDU M, ENERGION IDU M F 2Z, 3301759, 3301760, 3301761, 3301762, 3301763, 3301764, 3302241, 3302242.
Click a model for the parts list and exploded view of that appliance.
Matching parts
ATAG parts are available from Instalpunt; shipping to EU countries from €12.95 (€16.95 for more distant countries), usually 3–5 working days.
Parts per Atag-series: A Series · i Series (iCon) · Q Series · E Series · P-series (iCon) · Blauwe Engel · XL-series.
This message does not point directly to one faulty part. These are the parts that most often fit this appliance:
- Atag PCB connection lead - € 30.06
- Atag outdoor sensor accessories € 88.86
- Atag PCB electric post-heating 65114946 € 120.23
Fix it yourself or call an engineer?
Always consult the manual for your appliance and work safely. If in doubt or if the fault comes back, call in a qualified professional. A question about a part? Write to us at info@instalpunt.nl.
Frequently asked questions
What does ATAG heat pump fault code 928 mean?
Configuration error of energy supply blocking.
How do I fix fault code 928 on an ATAG heat pump?
First check the cause described above. Then restart the appliance using the reset button. If the message comes back, a part usually needs replacing or the fault needs to be repaired by a qualified professional.
Which parts do I need for ATAG fault code 928?
That depends on the exact cause. In the ATAG parts overview at Instalpunt you will find the current price and stock for each part.
Can I fix fault code 928 myself?
You can reset the appliance and check things like the water pressure or settings yourself. Work on gas-carrying parts must be left to a certified gas engineer.
All ATAG heat pump faults and codes at a glance →